By placing an order with Vitanotra, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.
1. Products
Vitanotra offers food supplements and skincare products intended to support general wellness and personal care. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Customers are advised to read product labels carefully and consult a healthcare professional if needed.
2. Orders
All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order due to stock issues, incorrect pricing, suspected fraud, or incomplete customer information.
3. Cash on Delivery (COD)
- We offer Cash on Delivery as a payment method.
- Payment must be made in full and in cash at the time of delivery.
- Customers are required to provide accurate contact details and delivery address.
- Refusal to accept delivery without a valid reason may result in future COD orders being restricted.
4. Delivery
Delivery times are estimated and may vary depending on location and logistics partners. Vitanotra is not responsible for delays caused by external factors beyond our control.
5. Returns & Refunds
- Returns or exchanges are accepted only if the product is damaged, defective, or incorrect upon delivery.
- Requests must be made within 24 hours of receiving the order.
- Opened or used food supplements and skincare products are not eligible for return due to hygiene and safety reasons.
- Refunds, if approved, will be processed according to the agreed method.
6. Customer Responsibility
Customers are responsible for ensuring that the provided delivery information is correct and that they are available to receive the order at the agreed time.
7. Limitation of Liability
Vitanotra shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
8. Intellectual Property
All content on the Vitanotra website, including text, images, logos, and product descriptions, is the property of Vitanotra and may not be used without prior written consent.
9. Changes to Terms
Vitanotra reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.
10. Contact
For any questions or concerns regarding these Terms & Conditions, please contact our customer support team.